18/01/2015 06:21 AST

Oman Investment & Finance Company said it has established a dedicated quality centre to enhance the quality aspects of its billing operations and improve the customer service for utilities billing.

Accuracy and precision would be the main focus with which this centre would function, said a statement from the Omani firm.

The accomplishment of setting the quality centre is considered to be an important step towards a higher quality of service, and is result of company's continuous focus on efficiency.

The new centre relies on a dedicated and professional team, who operates on a customized platform of data analysis and monitoring; and operations management in order to conform the quality expectations.

The role of the quality centre focuses towards improving the customer experience as a short-term objective and minimising the commercial loss at electricity and water generation as a long-term objective.

The new facility has been established in co-ordination with Public Authority for Electricity & Water (PAEW), and Muscat Electricity Distribution Company (MEDCo).


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