Dukhan Bank named 'Qatar's Best Bank for Consumers'

27/06/2025 04:32 AST

Dukhan Bank has been awarded the title of "Qatar's Best Bank for Consumers" at the prestigious Euromoney Awards for Excellence 2025, reaffirming the Bank's leadership in delivering outstanding, Sharia-compliant customer experiences across digital and retail banking channels.

This recognition reflects Dukhan Bank's strategic focus on providing seamless, secure, and personalized financial solutions for its customers, while upholding the principles of Islamic banking and driving digital transformation across the banking landscape in Qatar.

Commenting on the award, Ahmed I Hashem, Acting Group Chief Executive Officer of Dukhan Bank, said: "We are honoured to receive this recognition from Euromoney. It reflects the trust our customers place in our banking services and solutions and embodies our team's dedication to delivering exceptional customer service and banking experiences. At Dukhan Bank, our ambition knows no bounds, and excellence remains a continuous journey for us, evolving alongside the needs of the communities we serve. Therefore, we remain deeply committed to providing added value to all our customers' banking experiences, aligning with the latest principles of Islamic banking."

The Euromoney award celebrates Dukhan Bank's success in enhancing customer convenience through its advanced mobile app, Qatar's first prepaid digital card, smart kiosks, and integrated lifestyle banking features-all designed to simplify everyday financial interactions while ensuring full compliance with Shari'a guidelines.

Talal Ahmed Al-Khaja, Chief Marketing & Communications Officer at Dukhan Bank, added: "This award reflects the voice of our customers. Every product, every platform, every interaction we design is rooted in their needs, their aspirations, and their trust in us. We are humbled by this honour and take it as further motivation to innovate with purpose and communicate with clarity, always keeping the customer at the centre."

Dukhan Bank's recognition by Euromoney comes on the heels of other major accolades received in 2024 and 2025, including "Best Islamic Financial Institution in Qatar", "Best Islamic Product Offering in MENA", and "Excellence in Customer Centricity in MENA". Together, these honours highlight the Bank's consistent progress in aligning customer experience with its ethical and digital ambitions.

The Peninsula