Gulf Air's crew rated excellent

09/05/2011 00:00 AST

Gulf Air's 2010 customer satisfaction survey saw the airline's cabin crew rated as excellent for the second consecutive year. The independent survey, carried out by the global airline industry's governing body IATA, covered close to 20,000 passengers over a one-year period.

The survey assessed passengers' satisfaction on various aspects of their travel experience such as booking tickets, aircraft cleanliness, attitude and friendliness of cabin staff, efficiency of check-in and boarding, grooming and appearance of cabin staff, handling of delays and cancellations, in-flight entertainment selection and many other factors that affect the overall customer travel experience.

"The 2010 results are encouraging and a reflection of the host of improvements that we made last year both operationally and in terms of our fleet," said Gulf Air chief executive officer Samer Majali.

"Most significantly our on-time performance improved by seven per cent from 65pc to 72pc and our fleet became one of the youngest in the region with the arrival of 10 new aircraft and the phasing out of 10 older planes.

"Currently 40pc of our fleet is brand new with an average age of 6.4 years."


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